1. Who We Are

Stay Gia (operated by Daphcon Pty Ltd) operates serviced apartments at 38 Harbour Street, Sydney CBD NSW 2000, Australia. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at staygia.com.au or make a booking with us.

Contact: reservations@staygia.com.au | 1300 089 072

2. Information We Collect

We collect information you provide when making a booking or enquiry, including: full name, email address, phone number, payment information (processed securely via MEWS), booking dates and preferences, and any special requests.

We also automatically collect: IP address, browser type, pages visited, and booking behaviour to improve our service.

3. How We Use Your Information

• To process and manage your booking
• To communicate with you about your stay
• To send you booking confirmations and pre-arrival information
• To respond to enquiries and requests
• To improve our website and services
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information with: MEWS (our property management and booking platform), payment processors, and service providers who assist with operations — all bound by confidentiality agreements. We will disclose information when required by law.

5. Data Security

We implement industry-standard security measures to protect your personal information. Payment data is processed through PCI-DSS compliant systems. While we take reasonable precautions, no internet transmission is 100% secure.

6. Your Rights

Under Australian Privacy Principles (APP), you have the right to: access the personal information we hold about you, request corrections to inaccurate information, request deletion of your information (where applicable), and opt out of marketing communications. Contact us at reservations@staygia.com.au to exercise these rights.

7. Cookies

Our website uses cookies to enhance your experience, analyse traffic, and remember your preferences. You can control cookie settings through your browser. Some features may not function correctly if cookies are disabled.

8. Third-Party Links

Our website may link to third-party sites (Google Maps, social media). We are not responsible for their privacy practices and recommend reviewing their policies.

9. Contact Us

For privacy concerns or to exercise your rights: reservations@staygia.com.au | 1300 089 072 | 38 Harbour Street, Sydney CBD NSW 2000